Money Back Guarantee

We care immensely about our relationships and reputation. Our no-risk guarantee is one of the many ways we show you just how much you can trust us for all your web hosting needs. like everything at Web Host Pro, we like to keep things simple. So to summarize; if you're not happy after you've tried our web hosting, reseller hosting, VPS, or dedicated servers, let us know and we'll issue a refund.

Sorry, we cannot refund domain registration due to ICANN's fee being non-refundable for us. We charge the same price for domain registration as what we pay. We do this as a courtesy to our web hosting customers. Free privacy for domain registration is also a perk, we do this to go above and beyond customer satisfaction. Keep in mind, that we do require you to at least try to use the system for a couple of days. Same-day sign-ups and cancellations are not allowed. Throwing in the towel early can make you miss out on great things. We only use the best tools, so learning them will be a huge benefit long term. They're easy, once you get the hang of things.

All Web Hosting, Website Builder, and Reseller Hosting include a full no-questions-asked 45-day money back guarantee. If you're not satisfied with your service for any reason and cancel your account within 45 days of the activation, you'll receive a full refund minus any additional / custom work, services, or custom set-up fees. This includes the labor fee if we installed cPanel on a VPS. If the labor fee exceeds the cost of the service, then no additional fees will need to be paid. Our refund policy does not apply to any additional items or services. Not included in the 45-day money-back guarantee are domain registration, web design, full dedicated servers, cPanel licenses, advanced backups, app installer licenses like Softaculous, and SEO. No refunds are normally available after 45 days unless both parties are in agreement. Website transfers take a lot of time and work so we cannot issue a refund if a transfer was requested. All cancellation requests must be received via a support ticket and must include owner verification. You'll receive a confirmation email upon the cancellation of your account.

All Dedicated Server and VPS plans include a full no-questions-asked 15-day money-back guarantee. If you're not satisfied with your service and cancel your account within 15 days of activation, you'll receive a refund of the eligible plan charge minus additional work, custom services, licenses, or setup fees. This includes labor fees when we install or configure licensed control-panel software. Our refund policy does not apply to additional products or services such as domain registration, web design, control-panel licenses, advanced backups, application licenses, SEO, or completed website transfers. Refunds are normally unavailable after 15 days unless both parties agree otherwise. All cancellation requests must be received through a support ticket and include owner verification. You'll receive a confirmation email when the cancellation is processed.

Sorry, cancellations over the telephone and email cannot be accepted.

Refunds are only done for credit card and PayPal purchases. Venmo, Cash App, Bitcoin, cash, and any other form of payment done with anything other than a credit card or PayPal will be credited to your account.

Please allow 2-11 business days for your financial institution to process refunds. Normal billing hours are M-F 10-7 PM PAC time.